Shipping Policy
Effective May 25, 2026. Governed by the laws of the United States and the State of Delaware.
Where we ship
RollHeatPrinter ships to all fifty US states and the District of Columbia from US-based warehouses. We do not ship internationally, to APO/FPO/DPO addresses, or to US territories at this time. Printers over 20 pounds require a physical street address (no PO boxes) because the carrier requires a signature.
Shipping methods and rates
Shipping is a flat 9.99% of order subtotal, free on orders over $99. All prices are in US dollars. Sales tax, where applicable, is calculated at checkout based on the destination address.
- Standard Ground — 3 to 5 business days.
- Expedited — 2 business days.
- Overnight — next business day if ordered before 1 PM ET.
Order processing
Orders placed before 1 PM Eastern on a business day usually ship the same day. Orders placed after the cutoff, on weekends, or on US federal holidays ship the next business morning. You receive a tracking number by email when the carrier scans the package.
Signature on delivery
Orders over $500 require an adult signature on delivery. The carrier attempts delivery three times before holding the package at the nearest depot. You may waive the signature once tracking arrives; we cannot replace packages left without a signature if they go missing.
Lost or damaged shipments
If a package is lost, damaged, or arrives late through carrier error, contact us within seven days at [email protected] or +1 (917) 310-2177. If a package marked "delivered" cannot be located within 10 business days we will reship or refund at your choice. Visible carton damage is handled under the returns policy.
Questions
Email [email protected] or call +1 (917) 310-2177 during business hours.