Returns and Refunds Policy
Effective May 25, 2026. Governed by the laws of the United States and the State of Delaware.
30-day return window
You have thirty (30) calendar days from the day the carrier delivers your printer to start a return. Returns started after the thirty-day window cannot be accepted.
Condition
Returned printers must arrive in their original packaging, with all included accessories (starter cartridges, cables, power cord, manuals), in resalable condition. We can accept printers that have been set up and lightly used, but not printers that show damage or wear beyond normal evaluation, are missing accessories, or have been modified.
Items not eligible for return
- Opened ink or toner cartridges sold separately from a printer.
- Printers more than 30 days past delivery.
- Items damaged by use outside the manufacturer's published operating conditions.
How to start a return
Email [email protected] with your order number. We email a pre-paid return label and instructions within one business day. Do not ship the printer back before you receive the label; the warehouse cannot match unlabeled returns to your order.
Return shipping
If the printer arrives damaged, defective, or different from what you ordered, return shipping is on us. Otherwise return shipping is paid by the customer and deducted from the refund — typically $15 to $25 depending on weight. The exact amount appears on the label before you confirm.
Refund timing
Once we receive and inspect the returned printer, we issue the refund to your original payment method within five (5) business days. Posting times vary by issuer: credit and debit cards 5 to 10 business days, ACH 3 to 5 business days, store credit immediately.
Exchanges
We do not process direct exchanges. To swap a printer for a different model, start a return on the original order and place a new order — the two transactions are independent.
Order cancellation before shipment
You can cancel an order at no charge any time before it ships. Email [email protected] with your order number; we will refund the full amount within one business day.
Restocking fee
We do not charge a restocking fee.
Damaged in transit
If your printer arrives with visible carton damage, photograph the box before opening and any damage to the printer itself once unboxed. Email the photos with your order number to [email protected] within 7 days. We handle the carrier claim and the replacement shipment ourselves.
Hardware warranty after the return window
After the 30-day return window closes, hardware defects are covered by the manufacturer's (HP's) standard warranty. See the disclaimer.