Contact RollHeatPrinter

Our US-based support team handles pre-sales advice, order status, returns, and warranty questions. Most enquiries get a reply within four business hours.

Email: [email protected] — for order status, returns, warranty registration, or anything you would rather put in writing.

Phone: +1 (917) 310-2177 — 9am to 6pm Eastern, Monday through Friday. Leave a voicemail outside those hours and we will call you back the next business day.

Mailing address: Moonbow Ecom LLC (doing business as RollHeatPrinter), Sebastien Biache, 461 Dean St Apt 31E, Brooklyn, NY 11217-4162, United States. This is our mailing address for correspondence and legal notices; we do not accept in-person pickups or walk-ins.

For warranty repairs on a printer or scanner you bought from RollHeatPrinter, you can also contact HP directly — the manufacturer warranty is registered to you at purchase and HP will service the device wherever you are in the United States.

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